
I can't hear music playing
If the progress bar at the top of the iTunes window is moving but you don't hear anything, check the following:
- If you're trying to listen to music through your computer's built-in speakers (or powered speakers connected to your computer), make sure the volume control at the top of the iTunes window isn't turned down, and that your computer's volume isn't turned down (choose Apple menu > System Preferences and then click Sound).
- If you're trying to listen through powered speakers connected to your computer, make sure the powered speakers are properly plugged into your computer's audio port, plugged into a power source, and turned on. Also make sure their volume isn't turned down.
- If you're using remote speakers and the iTunes volume control is dimmed, make sure Computer is selected in the pop-up menu at the bottom of the iTunes window, and that the "Disable iTunes volume control for remote speakers" checkbox is not selected in the Advanced pane of iTunes preferences (in the General section).
- If you're trying to play music through remote speakers using AirPort Express and "Disable iTunes volume control for remote speakers" is selected, make sure your remote speakers are selected in the pop-up menu at the bottom of the iTunes window, and that the volume control on the remote speakers isn't turned down.
If you're using an AirPort Express, you can find more troubleshooting information in the documentation that came with your AirPort Express, or at the website below.
Go to
AirPort Service & Support website
